GENERAL

Due to some hotmail and yahoo updates, your confirmation email may have been sent to your junk folder. If you haven’t received an email from us, please check this folder. If it is not there, please send us an email to [email protected] with the subject ‘NO CONFIRMATION EMAIL’ and we will resend the email to you.

Category: GENERAL

ORDERS/ SHIPPING

As we are a small business that hand packs all of our orders with love, you may contact us directly at [email protected] if you wish to cancel or change your order (if your order has not been packed yet). However, if your order has been packed, we unfortunately cannot make any adjustments. In that case, you may read our returns policy here.

Your order will be delivered between 2 – 7 business days, depending on your location. All packages are sent via Auspost, you can use your tracking number to track your parcel here.

We offer a variety of secure payment methods here at Strands of Silk. These include:

Paypal: You do not need to login to use.

Afterpay: You can learn more about Afterpay here

Credit/ debit card: A direct transfer, through the platform Stripe.

If you have received your tracking number sent to you in your confirmation email, please ring Auspost and enquire about having it redirected.

REFUNDS/ RETURNS

At Strands of Silk we want to ensure that all of our customers receive our products quickly and in perfect condition. Our products are assessed before being shipped off to our customers, however, if you believe you have received a faulty or damaged item we sincerely apologise. Please contact us via [email protected]  with the subject “FAULTY ITEM” with a photo and quick explanation. Our team will help you resolve these issues and provide you with a refund or replacement as soon as possible.

Although we hope you will fall in love with our products straight away, we are happy to offer you a refund or exchange. However, due to hygiene regulations the product must be in its original packaging, unopened and unused. The product must be returned, return shipping cost covered by the customer, within 30 days of initially receiving it.

We recommend using trackable shipping as Strands of Silk will not be responsible for lost or damaged items during return shipping. For returns regarding change of mind please contact us via [email protected]

Your refund will be processed within 2 working days.

SILK HAIR CAPS

Wearing our silk cap will prevent your hair from getting tugged and tangled throughout the night. This may help alleviate some of the pressure on the extension bonds and will also reduce the need to brush knotted hair; helping prolong the life of your extensions. The silk cap will also help with the appearance of your extension as it helps prevent frizz, kinks and bed hair.

Category: SILK HAIR CAPS

Both our silk caps and pillowcases should be used with dry hair.

Using hair products and sleeping with a silk cap or silk pillowcase is fine if you allow the products to dry before you go to bed. However, the silk cap nourishes your hair with your natural hair oils, so it may not be necessary to put many products on your hair.

All of our silk products are made of 100% pure mulberry silk, the highest quality silk you can buy.

Category: SILK HAIR CAPS

The only time we do not recommend wearing your Silk Cap is if you have applied a overnight conditioning product. Depending on what the product is, it may damage the silk.
If you have only applied a small amount of a wet or oily product, you can still wear your Silk Cap. However, please allow reasonable time for it to dry before putting your Silk Cap on to prevent damage to the cap.

Category: SILK HAIR CAPS

You can expect to see results after one day or up to 1-2 weeks depending on your unique hair type. Some of the benefits will also come quicker than others, such as frizz reduction and hairstyle protection. To view all of the benefits head to our home page.

Category: SILK HAIR CAPS

SILK PILLOWCASES

Yes! Just remember to use a cool iron inside out.

Yes! Our pillowcases are made with a high grade quality silk. You can wash your silk in the washing machine on a gentle, cold wash with ph neutral detergent. We recommend using a wash bag for all of our products to protect the silk from other garments in the wash.

Both our silk caps and pillowcases should be used with dry hair.

Using hair products and sleeping with a silk cap or silk pillowcase is fine if you allow the products to dry before you go to bed. However, the silk cap nourishes your hair with your natural hair oils, so it may not be necessary to put many products on your hair.

Our pillowcases are 70cm x 50cm, which will fit any international standard/ queen size pillow. Our silk pillowcases are made with an invisible zipper, so that your pillowcase won’t fall off of your pillow. Yay!

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