As we are a small business that hand packs all of our orders with love, you may contact us directly at [email protected] if you wish to cancel or change your order (if your order has not been packed yet). However, if your order has been packed, we unfortunately cannot make any adjustments. In that case, you may read our returns policy here.

Your order will be delivered between 2 – 7 business days, depending on your location. All packages are sent via Auspost, you can use your tracking number to track your parcel here.

We offer a variety of secure payment methods here at Strands of Silk. These include:

Paypal: You do not need to login to use.

Afterpay: You can learn more about Afterpay here

Credit/ debit card: A direct transfer, through the platform Stripe.

If you have received your tracking number sent to you in your confirmation email, please ring Auspost and enquire about having it redirected.

Load More