FAQ

General

CAN I CANCEL OR CHANGE MY ORDER?

As we are a small business that hand packs all of our orders with love, you may contact us directly at hello@strandsofsilk.com.au if you wish to cancel or change your order (if your order has not been packed yet). However, if your order has been packed, we unfortunately cannot make any adjustments. In that case, you may read our returns policy here.

DELIVERY TIMES

Your order will be delivered between 2 – 7 business days, depending on your location. All packages are sent via Auspost, you can use your tracking number to track your parcel here.

DO YOU HAVE ANY COUPON CODES

Yes! We offer a 10% discount when you sign up to our newsletter, which pops up when you first enter our site. If you are having trouble finding it, just pop us a message through our chat in the bottom right hand corner.

CAN I USE MORE THAN ONE COUPON CODE?

Our website only allows you to use one coupon code per transaction, so make sure to use the best one at checkout!

PAYMENT METHODS

We offer a variety of secure payment methods here at Strands of Silk. These include:

Paypal: You do not need to login to use.

Afterpay: You can learn more about Afterpay here

Credit/ debit card: A direct transfer, through the platform Stripe.

WRONG ADDRESS?

If you have received your tracking number sent to you in your confirmation email, please ring Auspost and enquire about having it redirected.

HOW CAN I BECOME A STOCKIST?

Thank you for your interest in stocking our products!

All our silk products are 19 momme grade, 6A grade mulberry silk. We currently have the colours available listed for sale on our website, however it is possible to create a custom colour for you, depending on your order quantity.

All our silk products come packaged ready to display in your store/online.

Minimum order for wholesale customers is $200. Free shipping on Australian orders.

If you could please email us at hello@strandsofsilk.com.au we will supply our wholesale information booklet to you.

Silk sleeping caps

WHICH SIZE SHOULD I CHOOSE?

The silk sleeping cap sizing relates to the thickness and/or length of your hair. There is an adjustable tie at the back of the cap, and elastic so the cap can shrink/tighten to all head sizes. Please refer to the following sizes for the silk sleeping caps:

S/M: Will suit you if you have a small – medium sized head and short to medium length hair. If your hair is considerably thick we would advise sizing up.

M/L: Will suit you if you have a medium – large sized head and/or long hair and/or thick hair.

If you are unsure with which size you should go with, we would recommend going larger to be on the safe side. You can also send us a photo of your hair if you would like us to recommend a size.

ARE SILK CAPS BENEFICIAL FOR EXTENSIONS?

Wearing our silk cap will prevent your hair from getting tugged and tangled throughout the night. This may help alleviate some of the pressure on the extension bonds and will also reduce the need to brush knotted hair; helping prolong the life of your extensions. The silk cap will also help with the appearance of your extension as it helps prevent frizz, kinks and bed hair.

CAN I SLEEP WITH MY SILK PILLOWCASE/CAP WITH WET HAIR?

Both our silk caps and pillowcases should be used with dry hair.

WILL THE SILK SLEEPING CAP FIT MY CHILD?

We do not have a specific age which we can guarantee the cap will fit as it purely depends on the size of your child's head. However, the smallest the S/M cap can be tightened to is 50cm. So if you are able to measure the length where a normal head band would sit and if it measures larger than 50cm the cap will fit.

Silk pillowcases

CAN I IRON MY PILLOWCASE?

Yes! Just remember to use a cool iron inside out.

CAN I MACHINE WASH MY PILLOWCASE?

Yes! Our pillowcases are made with a high grade quality silk. You can wash your silk in the washing machine on a gentle, cold wash with ph neutral detergent. We recommend using a wash bag for all of our products to protect the silk from other garments in the wash.

WHAT SIZES ARE THE PILLOWCASES?

Our pillowcases are 70cm x 50cm, which will fit any international standard/ queen size pillow. Our silk pillowcases are made with an invisible zipper, so that your pillowcase won’t fall off of your pillow. Yay!

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