CAN I CANCEL OR CHANGE MY ORDER?Unfortunately, we cannot make any adjustments to orders once they are placed. However, we are always happy to assist you in organising an exchange, you may read our returns policy here or reach out to us at email@example.com.
DELIVERY TIMESAll orders are sent via AusPost from our Melbourne based warehouse. You can check your estimated delivery time here. You can use your tracking number to track your parcel here.
DO YOU HAVE ANY COUPON CODESYes! We offer a 10% discount when you sign up to our newsletter, which pops up when you first enter our site. If you are having trouble finding it, just pop us a message through our chat in the bottom right hand corner.
CAN I USE MORE THAN ONE COUPON CODE?
We offer a variety of secure payment methods here at Strands of Silk. These include:
- Afterpay: You can learn more about Afterpay here
- Credit/ debit card
WRONG ADDRESS?If you have received your tracking number sent to you in your confirmation email, please ring Auspost and enquire about having it redirected.
HOW CAN I BECOME A STOCKIST?
Thank you for your interest in stocking our products! To become a wholesale customer, please head to this link: strandsofsilk.faire.com
Silk sleeping caps
WHICH SIZE SHOULD I CHOOSE?
The silk sleeping cap sizing relates to the thickness and/or length of your hair. There is an adjustable tie at the back of the cap, and elastic so the cap can shrink/tighten to all head sizes. Please refer to the following sizes for the silk sleeping caps:
S/M: Will suit you if you have straight/thin hair shorter than half way down your back. If you have curly/ extremely thick hair, we would recommend sizing up to the ML to ensure your curls aren't squashed.
M/L: Will suit you if you have curly, or long hair.
X/L: Will suit you if you have a large afro, or very long thick/curly hair.
If you are unsure with which size you should go with, we would recommend going larger to be on the safe side. You can also send us a photo of your hair if you would like us to recommend a size.