FAQ

Orders/shipping

CAN I CANCEL OR CHANGE MY ORDER?
As we are a small business that hand packs all of our orders with love, you may contact us directly at hello@strandsofsilk.com.au if you wish to cancel or change your order (if your order has not been packed yet). However, if your order has been packed, we unfortunately cannot make any adjustments. In that case, you may read our returns policy here.
DELIVERY TIMES
Your order will be delivered between 2 – 7 business days, depending on your location. All packages are sent via Auspost, you can use your tracking number to track your parcel here.
PAYMENT METHODS

We offer a variety of secure payment methods here at Strands of Silk. These include:

Paypal: You do not need to login to use.

Afterpay: You can learn more about Afterpay here

Credit/ debit card: A direct transfer, through the platform Stripe.

WRONG ADDRESS?
If you have received your tracking number sent to you in your confirmation email, please ring Auspost and enquire about having it redirected.

Silk sleeping caps

ARE SILK CAPS BENEFICIAL FOR EXTENSIONS?
Wearing our silk cap will prevent your hair from getting tugged and tangled throughout the night. This may help alleviate some of the pressure on the extension bonds and will also reduce the need to brush knotted hair; helping prolong the life of your extensions. The silk cap will also help with the appearance of your extension as it helps prevent frizz, kinks and bed hair.
CAN I SLEEP WITH MY SILK PILLOWCASE/CAP WITH WET HAIR?
Both our silk caps and pillowcases should be used with dry hair.

Silk pillowcases

CAN I IRON MY PILLOWCASE?
Yes! Just remember to use a cool iron inside out.
CAN I MACHINE WASH MY PILLOWCASE?
Yes! Our pillowcases are made with a high grade quality silk. You can wash your silk in the washing machine on a gentle, cold wash with ph neutral detergent. We recommend using a wash bag for all of our products to protect the silk from other garments in the wash.
WHAT SIZES ARE THE PILLOWCASES?
Our pillowcases are 70cm x 50cm, which will fit any international standard/ queen size pillow. Our silk pillowcases are made with an invisible zipper, so that your pillowcase won’t fall off of your pillow. Yay!

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